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Release&Updates
Products Blog
Winter Release 2023. From UC to UCX, next-level experience.
Winter Release 2023. From UC to UCX, next-level experience.
The news of Winter Release 2023 will revolutionize your eXperience all-around. Discover them all!
Products Blog
Imagicle Screen Recording. Your ally to enhance customer eXperience.
Imagicle Screen Recording. Your ally to enhance customer eXperience.
Discover the new Imagicle Screen Recording, the Call Recording add-on that records agents’ on-screen activities during calls
Products Blog
Voice Analytics: tags and groups for better performance auditing.
Voice Analytics: tags and groups for better performance auditing.
Voice Analytics has new tools to improve the organization of transcriptions: tags and groups.
Products Blog
Imagicle webinars. All the knowledge you need at your fingertips.
Imagicle webinars. All the knowledge you need at your fingertips.
Discover how we use webinars to keep customers and partners informed, updated, and engaged.
Products Blog
Voice Analytics. Enriched with brand-new widgets and alarms.
Voice Analytics. Enriched with brand-new widgets and alarms.
Our Voice Analytics is enriched with new, fantastic features for supervisors. Discover them all!
Products Blog
Call Analytics for Microsoft Teams. An even more powerful integration.
Call Analytics for Microsoft Teams. An even more powerful integration.
Imagicle Call Analytics can now monitor external calls in both Direct Routing and Operator Connect modes. Discover more.
Products Blog
Conversational AI. The future of customer service is here.
Conversational AI. The future of customer service is here.
Market trends, the value of voice, and use cases to unravel the power of Imagicle Conversational AI.
Release Blog
Imagicle Spring Release 2022. Empowered integrations in the Cloud.
Imagicle Spring Release 2022. Empowered integrations in the Cloud.
It’s Spring Time and it’s also Cloud time: new integrations for Webex Calling, a dashboard for Voice Analytics, and... find out!
Release Blog
Voice Analytics. Understanding agent performance.
Voice Analytics. Understanding agent performance.
Discover the new Voice Analytics dashboard to enhance awareness and strategic use of data for supervisors.
Release Blog
Webex Single Sign-On for Imagicle apps. Simplified access, increased security.
Webex Single Sign-On for Imagicle apps. Simplified access, increased security.
With Spring '22, all Imagicle apps will be accessible through Webex's Single Sign-On. Find out how this make your life easier.
Products Blog
Imagicle UCX Cloud Suite lands on Cisco GPL S+. An even easier purchase for customers.
Imagicle UCX Cloud Suite lands on Cisco GPL S+. An even easier purchase for customers.
As of Feb 3, Imagicle UCX Cloud Suite will be officially available on Cisco GPL S+. Find out how this makes your life easier.
Release Blog
Winter Release 2022. Secure, integrated, Cloudy new features.
Winter Release 2022. Secure, integrated, Cloudy new features.
Winter Release 2022 is available!. As always, the innovations are many and merry: navigate through them here!
Release Blog
Top security, new reporting features, enhanced integrations.
Top security, new reporting features, enhanced integrations.
From easier connectivity, through improved security, all the way to the enhanced web interface of Call Recording.
Products Blog
Pick up to 10 time zones for your Call Analytics reports.
Pick up to 10 time zones for your Call Analytics reports.
Clearer data analysis of call traffic, especially for organizations with (home) offices all over the world.
Products Blog
Advanced Queueing. Increased performance and unlimited scalability.
Advanced Queueing. Increased performance and unlimited scalability.
How did we reach unlimited scalability for our Advanced Queueing solution? Click here to find out.
Products Blog
Call Analytics: 2 new reports to make devices’ adoption effective.
Call Analytics: 2 new reports to make devices’ adoption effective.
Two brand new reports that will give you accurate insights about the usage of devices across your company, to optimize costs and resources.
Release Blog
OAuth 2.0 support: Microsoft 365 native integration.
OAuth 2.0 support: Microsoft 365 native integration.
Discover OAuth 2.0, its benefits in terms of security and simplicity, and its use cases within the Imagicle UCX Suite.
Products Blog
The best of Winter Release 2021: cloud, security, integrations.
The best of Winter Release 2021: cloud, security, integrations.
UCX Cloud Suite, Call Analytics with Hunt Groups, Integrations, and more… Prepare to be amazed by Winter 2021.