Imagicle für Behörden

In creating the new telephone infrastructure based on Avaya Aura, serving the various sites and operating units, with a total of 10,000 users, the government of Italy's richest and most heavily populated region chose Imagicle UCX Suite.

In particular, thanks to Imagicle solutions, the Lombardy region got rid of all of its traditional fax machines, virtualizing the service and integrating it with multifunction printers provided to employees.

At the same time, the telephone traffic control solution was used to perform in-depth analysis of all numbering plans.

Imagicle has provided us with the right tools to align with our intent: to be a proud workforce.

Jeff Martin, Network Administrator

Together, Imagicle and Cisco helped the Town of Mooresville scale back on what had become a sprawling IT footprint and gave staff new ways to manage customer service. Now all their apps live behind a single pane of glass, meaning supervisors can monitor KPIs in real-time and operators can check on the status of calls through one dashboard. Best of all, the new customer service features saved the Town an average of eight hours a week for customer service management.

 “The tools integrated perfectly with the Cisco platform, providing operators and customers with an effective and rich calling experience” 

Joseph Mullany - Project Manager

Deliver with integrity, drive for results, keep people at the center, exceed expectations: here are the cornerstones of Janney, US financial company committed to providing individuals, families, businesses, and institutions with tailored financial advice. That's why it needed a reliable and safe call and contact management system able to speed up the work and offer maximum efficiency and quality to both operators and customers.

Find out how Imagicle Attendant Console with Advanced Queuing and Advanced Directories revolutionized Janney's communications system and boosted customer service quality.