Welcome to the
Imagicle Help Center

How can we help you today?

COMPLETE YOUR CALL CENTER

Adding digital and social channels to, self-service automation, call recording compliance, alerts and insights.

HUMAN & VIRTUAL BETTER TOGETHER

Bridge human and virtual agents together to lighten the workload, provide instant self-service solutions, reduce waiting periods, and enhance customer satisfaction.

PERFECT FIT FOR

The perfect companion for Webex Calling MT with CX Essentials/Basic, or whenever you need to enhance your existing call centre, such as UCCX.

Configuration

Access any resource you might need: admin guides, user guides, videos, FAQ, solutions.

Activation

Activate your licenses in a few clicks and start using your applications right away.

Terms and conditions

Learn about Imagicle's License Agreements, End of Support Policy, and Refund Policy.

What are you looking for?

Check out our Knowledge base before opening a ticket.

Here’s your support portal.

Didn’t find what you’re looking for? Visit the support portal.
You can open, follow, check, and manage your support tickets while our support team will happily handle it based on your ImagicleCare plan.
Support Portal

Here’s your support portal.

Didn’t find what you’re looking for? Visit the support portal.
You can open, follow, check, and manage your support tickets while our support team will happily handle it based on your ImagicleCare plan.
Support Portal

Want to talk about it?
Call us.

Americas

Monday to Friday
7 am - 5 pm
Est/edt
Saturday and bank holidays included for Gold plans
7 am - 12pm EST/EDT
+1 305 5013030

Europe

Monday to Friday
9 am - 6 pm
CET/CEST
Saturday and bank holidays included for Gold plans
9 am - 6 pm CET/CEST
+39 0584 943232

Middle East

Sunday to Thursday
UAE: Monday to Friday
9 am - 6 pm
GST
Saturday and bank holidays included for Gold plans
12 pm - 6 pm GST
+971 436 05197

Rest of the world

Nobody is left behind!
Time zone based
Choose your number
+1 305 5013030
+39 0584 943232
+971 436 05197

We take care of you in 7 languages.

We take care of you in 7 languages.

We're here, and we'd love to help you.

Don't have an active ImagicleCare plan yet?

Don't have an active ImagicleCare plan yet?

Choose the right ImagicleCare plan for you and access our support services!

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