Imagicle Manager Assistant is a solution that improves call management and cooperation between Managers and Assistants, with the flexibility of whitelist contacts management, forwarding options, and reachability status that can be configured directly by Managers (or Assistants on their behalf). Through a convenient delegation service, the manager can decide to delegate calls or manage them personally, resulting in a huge simplification which means smoother work for everyone and better overall call handling. Also available on mobile, to meet the needs of smart work and simplify work wherever you are.

Assistants life is easier with Imagicle Manager Assistant: thanks to intuitive and simple functions, they can quickly determine the real manager's status and decide what to do with a call. They are always ready to forward calls to their assigned Manager(s) and know right away if the Manager is busy. The assistant can manage calls from multiple Managers. Already available for Cisco UCM/UCMC and also available on mobile, to meet the needs of smart work and simplify work wherever you are.

Imagicle has been working hand in hand with Cisco for years. Our integrations and gadgets are already available inside Cisco Jabber and Cisco Webex to take advantage of the best Imagicle solutions colocated within the platform you love, including Attendant Console, Call Recording, Call Analytics, Contact Manager, Digital Fax. Today, Manager Assistant completes the offer by adding an exclusive app to simplify the work of Managers and Assistants.

Thanks to Imagicle Cloud or Cloud-Connected UCX Suite, you can manage your Manager Assistant app through your favorite clients and devices even if your calling platform is On-Prem or Hosted. Plus, depending on your needs, you can deploy your Imagicle UCX Cloud Suite with Public or Private models, enjoying different levels of flexibility and several connection models while including SW products, SW support, hosting, and operations costs will in a single, clear, predictable subscription with a lower TCO.

All features for business continuity are already embeded in the Imagicle Manager Assistant deployed on prem via Docker image. Different designs are avaialable. The first one doesn’t require external services. an HSRP Virtual IP Address will be shared between the different Imagicle Manager Assistant Nodes. In case of failure of the first instance and after VIP switch, all services are provided by the second node. the RTO is under 5s. This design required that all nodes must be hosted on the same subnet. It suits for single site deployment (or Datacenter having capacity to extand layer 2 networks like QinQ or VXLAN features) For multi site redundancy, we are supporting two different designs. The first one based on DNS recovery mechanisms : in this scenario, the service is available behind a DNS server with 2 entries for the same A record. based of keepalive mechnisms, if the first server isn’t responding, the DNS server will answer with the second IP Address. The RTO of this design is more higher and depends of the configuration of the DNS server and it can take up to 30s to switch to secondary node. The second design utilises an external loadbalancer (like F5 bigIP, Radware Alteon, etc). In this scenario the clients are pointing to this loadbalancer and it will route requests to the active node. In case of failure of IMA, calls are routed directly by the Calling Platform without any loss of calls, only filtering features will be unavailable.

Collaborating remotely is a challenge facing all businesses in the future as they get used to new business models, including the fact that employees are working from different locations for longer periods. Ready when and where you need it, easy to manage, packed with security features, designed to get things done easily, Imagicle Manager Assistant, Cloud or Cloud-Connected and available on all your devices, is ready to ensure people can always be contacted when they need to be, creating a more collaborative and flexible workforce.