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Cloud, Manager Assistant, Voice Analytics: a brand-new Imagicle world.
Imagicle applications for Microsoft Teams.
Attendant
Console
Advanced
Queueing
Auto
Attendant
Call
Recording
Achieve compliance with worldwide regulations and streamlined management of calls directly from your Microsoft Teams platform.
Attendant Console
Complete with Advanced Queueing and Auto Attendant services, Attendant Console gives you a thick client allowing to pick up, transfer, park, queue all Microsoft Teams calls in a click. Available for desk phones and web client. Web-based, built-in version coming in 2024.
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Call Recording
Imagicle Call Recording, 100% Cloud and compliant with security regulations (GDPR, HIPAA, PCI-DSS, MiFID II, and more), allows to easily browse and play back recorded calls directly from Microsoft Teams with three recording modes. Direct recording from MS Teams coming soon.
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Microsoft Certification. On the way!
Imagicle has been officially admitted to the Microsoft Teams Connected contact center certification program and is currently undergoing rigorous quality and compliance testing that will be completed in 2024.
Certifications
cuai
What's new in the Imagicle for Microsoft Teams world?
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Products Blog
Call Analytics for Microsoft Teams. An even more powerful integration.
Call Analytics for Microsoft Teams. An even more powerful integration.Imagicle Call Analytics can now monitor external calls in both Direct Routing and Operator Connect modes. Discover more. -
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BlogImagicle applications for Microsoft Teams.
Imagicle applications for Microsoft Teams.Microsoft Teams: from calling platform to a 360-degree tool to handle your communications in the new digital era. -
Release Blog
Voice Analytics. Understanding agent performance.
Voice Analytics. Understanding agent performance.Discover the new Voice Analytics dashboard to enhance awareness and strategic use of data for supervisors. -
Products Blog
Why it’s Smart to work on the Imagicle Cloud.
Why it’s Smart to work on the Imagicle Cloud.The Covid-19 paradigm shift. In March 2020, we all learned – the hard way, might I say – that we don’t need to be in the office to get things done. The COVID-19 pandemic has necessitated the adoption of remote work on a wide scale, causing virtually the entire employee base of many companies to embrace an […]
Products Blog
Call Analytics for Microsoft Teams. An even more powerful integration.
Call Analytics for Microsoft Teams. An even more powerful integration.
Imagicle Call Analytics can now monitor external calls in both Direct Routing and Operator Connect modes. Discover more.Download
Blog
Imagicle applications for Microsoft Teams.
Imagicle applications for Microsoft Teams.
Microsoft Teams: from calling platform
to a 360-degree tool to handle your
communications in the new digital era.
Release Blog
Voice Analytics. Understanding agent performance.
Voice Analytics. Understanding agent performance.
Discover the new Voice Analytics dashboard to enhance awareness and strategic use of data for supervisors.
Products Blog
Why it’s Smart to work on the Imagicle Cloud.
Why it’s Smart to work on the Imagicle Cloud.
The Covid-19 paradigm shift. In March 2020, we all learned – the hard way, might I say – that we don’t need to be in the office to get things done. The COVID-19 pandemic has necessitated the adoption of remote work on a wide scale, causing virtually the entire employee base of many companies to embrace an […]Shall we organize a demo?
Any question? Our experts are more than happy to answer through a live demo!