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Imagicle applications for your Webex Calling.
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Imagicle Virtual Roadshow
Empower customer & employee experience on your calling platform.
Webex Calling and Microsoft Teams dominate the calling platform market worldwide, and Imagicle apps uniquely integrate with both platforms, enhancing their capabilities. Discover what sets our solutions apart in two live events featuring market insights, demos, and use cases.
Choose your Calling Platform & register now.
UCX Platform
A unified portal for your AI, UC, digital, and collaboration services: one experience, one support, one partner, granting a unified experience.
Attendant & Agent Console
Complete with Advanced Queueing and Auto Attendant services, Attendant Console is an advanced Cloud operator console, allowing to answer, transfer and park, manage queues and more from a single pane of glass. It has been recently joined by Omnichannel Agent Console, holding the same benefits of Attendant Console but providing omnichannel communications by adding chat management.
Virtual Receptionist
Let Virtual Receptionist connect customers to the contact they're looking for through AI-powered intuitive and natural voice interactions. Customizable to your needs, it eliminates waiting times, creates a cohesive brand voice, it speaks your customers’ language, and optimizes resources to reduce costs. All through an easy, no-code set up.
Call Recording / Screen Recording / Voice Analytics
Imagicle Call Recording enriches your calling platform with compliance features, a Search&Play window inside your app, the possibility to filter, start, stop, resume recordings, and more. This ensures compliance with GDPR, HIPAA, PCI-DSS, MiFID II and others. Plus, it's complete with Screen Recording and Voice Analytics for a complete analysis of recordings.
Digital Fax
A 100% software-based fax server for your calling platform, allowing to send, receive, browse, download, delete faxes directly from the client you use everyday. Thanks to Digital Fax, you can say goodbye to paper, toner, and fax machines and improve fax security to keep using this secure communication method with ease.
Call Analytics
Call monitoring, cost centers, departments, model and device adoption, and more - everything is under control with Call Analytics, offering 50+ reports on incoming and outgoing calls, always ready to read and schedulable via email.
Virtual Agents
A seamless way to implement CX and EX automation across your engagement platforms, ensuring consistent and tailored self-service experiences for customers. Automate conversations with customers in natural, human-like way to answer questions and resolve common issues over chat, SMS, and email.