
Call Analytics: 2 new reports to make devices’ adoption effective.
Since the pandemic revolutionized our work practices and physical phones are increasingly giving way to virtual devices, companies need analysis tools to make data-driven decisions and understand where costs can be cut. Starting from Spring '21, Imagicle Call Analytics provides two new reports to monitor device usage and adoption patterns across your organization, and today I will show you their potential.
Included in Imagicle Call Analytics – Spring Release 2021 – with no additional cost (you just need to have an active ImagicleCare contract on your subscription plan!), these reports are available for all customers using Cisco UCM, even on-prem. Thanks to our dedicated tool for Cisco, in fact, it will be possible to analyze the activities of all users, including those who have not yet connected their UCM to the cloud. Yes, guys, it’s Imagicle!
Learn from data with two brand-new reports.
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