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Cloud, Manager Assistant, Voice Analytics: a brand-new Imagicle world.
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Meet Imagicle: where AI makes calling and contact centers more human.
We are Imagicle
Imagicle is a Zucchetti Group company (founded 2010) with 130+ people across 7 offices in Italy, France, the United States, and the Middle East. We build simple, secure AI and UC apps that make calling and contact centers easier for enterprises. The Imagicle UCX Platform unifies AI, unified communications (UC), digital channels, and collaboration to enhance Cloud platforms and modernize on-prem environments across four pillars: welcoming services, automation, compliance, analytics. Deploy on-prem, cloud, or hybrid with a seamless experience at any migration stage that elevates both team and customer journeys.
What we do
3,000+ customers in 150+ countries use the Imagicle UCX Platform to achieve for main goals.
- Welcome customers across voice and digital touchpoints with smart workspaces.
- Automate routine conversations for customers and colleagues with AI.
- Comply with external regulations and internal procedures.
- Analyze interactions to continuously improve experience and outcomes.
One experience. One support. One partner.
Happy customers worldwide
Everything starts from a passion for making customers happy first and foremost. In our history, we have delivered our apps to family companies, multinationals, universities, public administrations, hospitals, prestigious hotels, etc. We started from Italy together with our partners, and we reached the entire world. Our 24/7/365 support operates in 7 languages and in the customer’s time zone, with customer-rated scores of 9.8/10 for Support and 9.7/10 for Customer Success.
Cisco partners since day one
Imagicle has been a Cisco Premier Partner Developer since 2012, with all apps available con the Cisco Global Pricelist. We've been enriching every Cisco platform, from UCM to Webex Calling (with set up in Control Hub), with market-exclusive native integrations, and we've even developed and powered the Webex Attendant Console via an OEM agreement.
Making Microsoft Teams a better place
Our apps are certified for Microsoft Teams (Privacy & Security and Contact Center) and available on Microsoft AppSource and Azure Marketplace. Through native integrations and an intuitive UX, Imagicle turns Microsoft Teams into a complete contact center or elevates calling with the features it needs to become a full collaboration and communication workspace.
How we keep your data secured
Imagicle is ISO 27001 certified and supports compliance needs for GDPR, HIPAA, MiFID II/FINMA, PCI DSS, Dodd-Frank, and more. Security by design includes role-based access control (RBAC), log and audit trail, encryption at rest and in transit, and a Secure Software Development Lifecycle (SSDLC) aligned to the Web Security Testing Guide. We update our products with 3 releases every year (which include vulnerability fixes), test against OWASP-10, and our deployments are audited by AWS to verify we are following their best practices
Our Vision
An enterprise landscape where business communication always feels easy, human, and full of value.
Our Mission
Make result-driven AI practical across calls and contact centers to automate the repetitive and let people focus on what really matters.
Want to become a partner and resell our solutions?
Imagicle solutions can be purchased from partners, resellers, and distributors. To focus all our efforts on creating increasingly advanced, secure, and user-friendly software and services, we entrust 100% of the sales service to them. We welcome partners that help us deliver and integrate our UCX Suite and offer a team of friendly people who are always happy to help achieve shared results. Together, everybody wins!
Americas
50+
Resellers
25+ Service Providers
Europe
200+
Resellers
20+ Service Providers
Middle east
75+
Resellers
10+ Service Providers
Worldwide
20+
Resellers
2 Service Providers for other countries
350+ Resellers
We focus on building and nurturing relationships with system Integrators and ICT resellers with strong connections with end-users. We work with resellers like Maticmind, Lutech, Dimension Data NTT, Presidio, CDW, GBM, MDS, BTC, Axians, CFAO, Logicalis, Var Group.
15 Distributors
To enable resellers to continue to purchase from their existing channels, we have agreements with Westcon-Comstor, Techdata, Logicom, Esprinet, Computer Gross, and other local distributors in all theaters.
And, of course, with Cisco, through the Global Price List and with Microsoft through the official Marketplace.
The board
Imagicle is led by some of the brightest minds in communications. Our management team is addicted to happiness and focused on delivering the best communication solutions to every company in the world.
It's always a matter of (happy) people.
We are a people-oriented company. It doesn't matter if they are customers, partners, resellers, or employees: we want to make them happy. "It's always a matter of happy people" is not just a motto, it's our core value.
Discover Imagicle people
We are hiring!
We are a growing team of talents and we keep hiring worldwide. Do you feel Imagicle enough to start this adventure? Check the open positions, apply, and jump on board today!
Work with us