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Imagicle applications for your Webex Calling.
Contact Center per Microsoft Teams
Voice and Digital Contact Center for Microsoft Teams that simply works.
Smart routing
Whether you innovate through AI-powered routing or start simple with traditional IVRs, customers will always be directed to the contact they’re looking for on both digital and voice channels. When communications come in, agents have visibility on queued calls, served and missed calls/chat counters, logged in colleagues and their statuses, and more on their workspace.
Bult-in AI assistance
Boost first contact resolution with AI voice and chat agents powered by leading LLMs. They self-learn from your knowledge bases to handle increasingly more complex queries, including FAQs, support tickets, appointments, and more, escalating to humans when needed. They also assist agents with real-time suggestions and best practices.
No code flow editor
Leverage a drag & drop visual editor to implement your AI voice and chat flows: create and update them in a click, connect them to any channel you choose (voice, website chat, WhatsApp, Telegram, and more), integrate them with your CRM/ERP/any relevant existing system for centralized information, test them with a live testing tool in 6 languages.
Smart routing
Whether you innovate through AI-powered routing or start simple with traditional IVRs, customers will always be directed to the contact they’re looking for on both digital and voice channels. When communications come in, agents have visibility on queued calls, served and missed calls/chat counters, logged in colleagues and their statuses, and more on their workspace.
Bult-in AI assistance
Boost first contact resolution with AI voice and chat agents powered by leading LLMs. They self-learn from your knowledge bases to handle increasingly more complex queries, including FAQs, support tickets, appointments, and more, escalating to humans when needed. They also assist agents with real-time suggestions and best practices.
No code flow editor
Leverage a drag & drop visual editor to implement your AI voice and chat flows: create and update them in a click, connect them to any channel you choose (voice, website chat, WhatsApp, Telegram, and more), integrate them with your CRM/ERP/any relevant existing system for centralized information, test them with a live testing tool in 6 languages.
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BlogAre my communications safe in the Cloud? Imagicle Cloud Security BrochureAre my communications safe in the Cloud? Imagicle Cloud Security BrochureAre your communications safe in the Cloud? If you choose Imagicle, the answer is yes. Discover why.
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Event BlogA complete Cloud Suite from Imagicle enhancing your Webex Calling experience.A complete Cloud Suite from Imagicle enhancing your Webex Calling experience.Discover all the Imagicle news presented at Cisco Live EMEA 2023.
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Products BlogCall Analytics for Microsoft Teams. An even more powerful integration.Call Analytics for Microsoft Teams. An even more powerful integration.Imagicle Call Analytics can now monitor external calls in both Direct Routing and Operator Connect modes. Discover more.
Download
Blog
Are my communications safe in the Cloud? Imagicle Cloud Security Brochure
Are my communications safe in the Cloud? Imagicle Cloud Security Brochure
Are your communications safe in the Cloud? If you choose Imagicle, the answer is yes. Discover why.
Event Blog
A complete Cloud Suite from Imagicle enhancing your Webex Calling experience.
A complete Cloud Suite from Imagicle enhancing your Webex Calling experience.
Discover all the Imagicle news presented at Cisco Live EMEA 2023.
Products Blog
Call Analytics for Microsoft Teams. An even more powerful integration.
Call Analytics for Microsoft Teams. An even more powerful integration.
Imagicle Call Analytics can now monitor external calls in both Direct Routing and Operator Connect modes. Discover more.Webinar
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EN
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WEBINAR - Tech Lab45’5 must-have integrations of Imagicle Attendant Console.Imagicle Attendant Console comes with a full set of integrations that simplify the operator's work. -
IT
Watch
WEBINAR - Sales Lab45’Aggiungi valore all’offerta MS Teams con ImagicleScopri come aggiungere valore all'offerta di MS Teams grazie all’integrazione con le applicazioni Imagicle, generare maggiori revenue e incrementare le tue vendite. -
FRWatch
WEBINAR - Sales Lab45’Ajoutez de la valeur à l’offre Webex Calling avec Imagicle.Découvrir comment tu peux ajouter de la valeur à Webex Calling avec Imagicle UCX Cloud Suite, générer plus de revenus et augmenter les ventes.
EN
Watch
Watch
WEBINAR - Tech Lab
45’
5 must-have integrations of Imagicle Attendant Console.
Imagicle Attendant Console comes with a full set of integrations that simplify the operator's work.
IT
Watch
Watch
WEBINAR - Sales Lab
45’
Aggiungi valore all’offerta MS Teams con Imagicle
Scopri come aggiungere valore all'offerta di MS Teams grazie all’integrazione con le applicazioni Imagicle, generare maggiori revenue e incrementare le tue vendite.
FR
Watch
Watch
WEBINAR - Sales Lab
45’
Ajoutez de la valeur à l’offre Webex Calling avec Imagicle.
Découvrir comment tu peux ajouter de la valeur à Webex Calling avec Imagicle UCX Cloud Suite, générer plus de revenus et augmenter les ventes.
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