Imagicle for Contact Center

Discover the Imagicle UCX Cloud Suite for Contact Centers, how it can be integrated within your calling platform to supercharge Customer and Employee experience, as well as with your existing Contact Center solution to add key UC features.

SUPERCHARGE CX & EX on your calling platform.

Easily blend CC features into your calling platform, with no need for a separate contact center solution.

Give your users an upgraded experience by offering them dedicated workspaces, smart tools, and digital services, all right at their fingertips alongside virtual agents. All effortlessly managed through a user-friendly admin interface.

ENERGIZE your existing CC solution

Enhance your Contact Center by adding essential features that improve customer and agent experiences.

Unlock the full potential of your contact center, enabling you to offer top-notch services, automation, and self-service options.

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SUPERCHARGE CX & EX on your calling platform.

Easily blend CC features into your calling platform, with no need for a separate contact center solution.

ENERGIZE your existing CC solution

Enhance your Contact Center by adding essential features that improve customer and agent experiences.

Unlock the full potential of your contact center, enabling you to offer top-notch services, automation, and self-service options.

Try me

What does Imagicle bring?

Experience

Improve user and customer experience.

Provide agents with digital, integrated, advanced workspaces able to handle multichannel communications from a single platform, delighting customers with multiple ways to reach your company.

Omnichannel
Agent workspace
Attendant workspace
Supervisor workspace

Attendant title

Prova

Nuovo titolo

Self-Service

Let customers solve issues on their own.

Today, customers want to solve issues on their own. Automate conversations and make them available 24/7, everyday of the year, with virtual agents and Conversational IVR able to handle routine questions.

Virtual agents
Chatbot
Voicebot
Conversational IVR

Capture

Be compliant and ready to analyze.

Record calls for compliance directly from your calling platform, with core features such as file encryption, pause/resume, screen blanking for screen recording, and more.

Compliance Call Recording
Screen Recording

Analyze

Feed your conversations to AI and improve customer retention.

Let the voice of customers guide you through a better strategy and increased revenues. Leverage multilingual transcriptions, sentiment analysis, alarms, tags, and more to analyze agent and queue performance, script adherence, and more.