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Imagicle applications for your Webex Calling.
Call Recording
A new Attendant Console for your Webex Calling.
Web based, Cloud native, Multi-Tenant, gets started in minutes. Discover the new Webex Attendant Console, OEM by Imagicle, replacing the old Receptionist Client with advanced features and better user experience.
A renovated user experience for your agents, with feature upgrade.
Achieve superior user experience.
Forget the outdated UX of the old Receptionist Client. The new Webex Attendant Console provides a renovated, modern user experience for all customer service agents without learning anything new.
Perfect integration with Webex Calling Multi-Tenant.
Web based, Cloud native, Multi-Tenant, you can get it started in minutes by yourself. Integrated with Webex Calling Multi-Tenant for authentication, queuing, provisioning.
Developed by Imagicle.
Partnership with Imagicle on the new Receptionist Client combines Cisco’s experience and Imagicle’s know-how, providing customers with a state-of-the-art complete customer service solution.
Working with Webex and MS Teams.
Natively plugged into and working with Webex App with Webex SSO, but also with Microsoft Teams, guaranteeing a complete experience even when switching between platforms.
Directly in Control Hub.
All calling scenarios are seamlessly manageable from Control Hub, along with user enablement and licensing, granting an easy experience for supervisors.
Essentials or Advanced. You choose.
The service will be available in two versions: Essentials and Advanced, designed to cover all agents needs. If your enterprise needs even more advanced features, you can choose Imagicle Attendant Console.
Achieve superior user experience.
Forget the outdated UX of the old Receptionist Client. The new Webex Attendant Console provides a renovated, modern user experience for all customer service agents without learning anything new.
Perfect integration with Webex Calling Multi-Tenant.
Web based, Cloud native, Multi-Tenant, you can get it started in minutes by yourself. Integrated with Webex Calling Multi-Tenant for authentication, queuing, provisioning.
Developed by Imagicle.
Partnership with Imagicle on the new Receptionist Client combines Cisco’s experience and Imagicle’s know-how, providing customers with a state-of-the-art complete customer service solution.
Working with Webex and MS Teams.
Natively plugged into and working with Webex App with Webex SSO, but also with Microsoft Teams, guaranteeing a complete experience even when switching between platforms.
Directly in Control Hub.
All calling scenarios are seamlessly manageable from Control Hub, along with user enablement and licensing, granting an easy experience for supervisors.
Essentials or Advanced. You choose.
The service will be available in two versions: Essentials and Advanced, designed to cover all agents needs. If your enterprise needs even more advanced features, you can choose Imagicle Attendant Console.
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la demo del
Call Recording
la demo del
Call Recording
Easily access your new Console.
Directly from your Webex Client, click on the Attendant Console icon to access it easily - and, if enabled, find the Imagicle gadgets to complete your experience in the same panel.
Call & Queue details at your fingertips.
See all call current calls performance and status data, including the other party's name, call duration, queued & parked calls, and recording (if triggered) on the same screen for a comprehensive view.
Need to transfer a call? It’s as easy as ever.
Transfer with or without consultation, hold, trigger a conference call, search for a contact or trigger/pause recordings in nothing more than a click.
Keep an eye on your queues.
How many calls are currently queued and who are the callers? In which queue are they? What’s the average waiting time & duration? Find out with a clear overview, including with queue notification.
What’s the status of my colleagues?
Are your colleagues ready to receive a call? What number do you have to dial to reach them? Is a customer asking for their email and you need it right away? Your colleagues panel is here to help you providing everything you need about colleagues status and info. Plus, choose Favorite contacts, set a personal directory, and more: all available from the same panel.
Blocco tabella
testo tabella
| Feature | Imagicle Call Rec | Imagicle Call Rec + Voice Analytics |
|---|---|---|
| Call Recording | Yes | |
| Screen Recording | Optional | Optional |
| Usage reporting | Yes | Yes |
| User sync from Webex | Yes | Yes |
| User sync from Azure AD | Yes | Yes |
| Webex Single-Sign On | Yes | Yes |
| SAML Single-Sign On | Yes | Yes |
| Integrated in Webex App Desktop | Yes | Yes |
| Licensed per user | Yes | Yes |
| Licensing per concurrent channel | Yes | Yes |
| API | Yes | Yes |
| Available as Cloud SaaS | Yes | Yes |
| Available to install on Premises | Yes | Yes |
| Can be purchased via Cisco S+ | Yes | Yes |
| Unified portal for different Calling Platforms | Yes | Yes |
| Cisco UCM native integration | Yes | Yes |
| Group management | Yes | Yes |
| Download recording | Yes | Yes |
| Recording filters | Yes | Yes |
| Manager can access group/team recordings | Yes | Yes |
| Email recording | Yes | Yes |
| Preserve Recording/Legal Hold | Yes | Yes |
| Configurable retention periods | Yes | Yes |
| Transcriptions | - | Yes |
| Sentiment Analysis | - | Yes |
| Alarms and Notifications on recording content | - | Yes |
Get the most out of it.
Imagicle Call Recording is often used in combination with these solutions.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Contact Manager
Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
Learn More
Call Analytics
Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports and make data-driven decisions.
Learn MoreResources.
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Brochure BrochureImagicle Call Recording Product Brochure.Imagicle Call Recording Product Brochure.
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Download
Brochure BlogVoice Analytics: from customers’ voice to business success.Voice Analytics: from customers’ voice to business success.Discover how Voice Analytics technologies help your business grow through this in-depth brochure.
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Products BlogVoice Analytics: tags and groups for better performance auditing.Voice Analytics: tags and groups for better performance auditing.Voice Analytics has new tools to improve the organization of transcriptions: tags and groups.
Brochure Brochure
Imagicle Call Recording Product Brochure.
Imagicle Call Recording Product Brochure.
Download
Brochure Blog
Voice Analytics: from customers’ voice to business success.
Voice Analytics: from customers’ voice to business success.
Discover how Voice Analytics technologies help your business grow through this in-depth brochure.
Products Blog
Voice Analytics: tags and groups for better performance auditing.
Voice Analytics: tags and groups for better performance auditing.
Voice Analytics has new tools to improve the organization of transcriptions: tags and groups. Call Recording Tech Specs.
All the technical specifications you need to work with Imagicle at best.
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la demo del
Call Recording
la demo del
Call Recording
Check what requirements you need to satisfy to deploy in production or test in your lab.
It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
Guarda
la demo del
Call Recording
la demo del
Call Recording
We love answering your questions.
Is Voice Analytics for Call Recording available?
It will available to everyone in Winter 2022, but you can try it in advance, for free, now.
Is Call Recording compliant with GDPR regulations?
Absolutely! It’s 100% compliant with GDPR (and other) privacy regulations thanks to audit trail, role-based access, configurable data retention, and more.
Can I choose to record specific calls only and receive notifications when this happens?
Yes. Supervisors can set notifications options and reports to always be aware of who’s recording which call and in which mode.
Can a supervisor live-listen to conversations that are being recorded?
Yes. To have a complete monitoring of calls, both live and after the call has ended, you can integrate the Attendant Console to leverage our Silent Monitoring and Whisper Coaching options.
What type of deployment gives me the most capable storage option?
If you choose Cloud Call Recording, you will have unlimited, encrypted, hyper-secure storage.
Get the most out of it.
Imagicle Call Recording is often used in combination with these solutions.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Contact Manager
Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
Learn More
Call Analytics
Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports and make data-driven decisions.
Learn MoreIt's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial