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Imagicle applications for your Webex Calling.
Call Analytics
All the metrics you need for call tracking.
Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports, and make data-driven decisions.
Your best friend for tracking and reporting your call traffic.
Get valuable insights on all your calls.
A complete tool to analyze and monitor your calls, allocate budgets, schedule reports, and more to improve customer experience.
A report for every need.
More than 50 reports for outgoing, incoming, external, and internal calls, ready to be used, customizable, and schedulable to your needs.
Check your call traffic anytime.
Real-time monitoring with an easy-to-use dashboard, customizable with multiples widgets to keep everything under control.
Flexible according to your needs.
Set up your Call Analytics dashboard and metrics with multi-site, multi-timezone, multi-currency, multi-telephone tariffs, and much more.
Analyze device usage and adoption.
Monitor your call flows and phone usage to gain call insights on the actual adoption of your devices across your network.
Compliant with GDPR.
Call Analytics is a solution designed to support compliance for personal data, fully compliant with General Data Protection Regulation.
Get valuable insights on all your calls.
A complete tool to analyze and monitor your calls, allocate budgets, schedule reports, and more to improve customer experience.
A report for every need.
More than 50 reports for outgoing, incoming, external, and internal calls, ready to be used, customizable, and schedulable to your needs.
Check your call traffic anytime.
Real-time monitoring with an easy-to-use dashboard, customizable with multiples widgets to keep everything under control.
Flexible according to your needs.
Set up your Call Analytics dashboard and metrics with multi-site, multi-timezone, multi-currency, multi-telephone tariffs, and much more.
Analyze device usage and adoption.
Monitor your call flows and phone usage to gain call insights on the actual adoption of your devices across your network.
Compliant with GDPR.
Call Analytics is a solution designed to support compliance for personal data, fully compliant with General Data Protection Regulation.
Integrated with the solutions you love.
Call Analytics for Cisco Jabber
Call Analytics for Cisco Webex
Try Call Analytics
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.
Details that make the difference.
A full set of reports for every need.
Call monitoring, cost centers, departments, model and device adoption, and more: every report is customizable with templates and filters and exportable to pdf or Excel. Plus, you can receive scheduled reports directly in your email. Fully compliant with GDPR.
Allocate budgets and lock your phones.
Assign budgets to users, groups, departments, or cost centers and block phones when the budget is reached and/or at a specific event to prevent unauthorized usage. For example, to make sure no one makes calls outside office hours, you can automatically schedule to lock all phones in the evening and unlock them in the morning. You can also set a dedicated alarm to be notified about it.
Integrated with Webex, Jabber and MS Teams.
A unified experience within your everyday tools: Call Analytics, Phone Lock, and Budget Control gadgets are available on Webex and Jabber (desktop and mobile). For Microsoft Teams, you can get Call Analytics and Budget Control. Your call list and a dashboard are available at a glance for total control of calls and telephone expenses.
Monitor device usage and adoption patterns.
Thanks to Device Model Adoption reports you’ll be able to monitor call flows, understand how your device usage changes over time both for physical and virtual phones, and improve your device model adoption. Get all the KPIs you need to make data-driven decisions and optimize telephone resources.
Need to detect phone abuses and frauds?
We got you covered! Set alarms to be notified via email about every undesired event such as calls outside working hours, calls to specific numbers, most expensive extensions, missed calls, and international calls. You’ll always have everything under control and be able to uncover abuses and telephone frauds.
Improve your Cisco Hunt Group performances.
With HG reports you can monitor Cisco hunt groups and agents' KPIs, such as the number of handled, missed and answered calls, average waiting time and duration, and total duration. Plus, you can drill into daily trends and improve the quality of customer service with reports on busiest hours.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Call Analytics.
Get the most out of it.
Imagicle Call Analytics is often used in combination with these solutions.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Call Recording
Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.
Learn More
Contact Manager
Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
Learn More
Advanced Services
Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare
Choose the best plan for your business and get the support you need in 7 languages.
Resources.
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Products BlogCall Analytics for Microsoft Teams. An even more powerful integration.Call Analytics for Microsoft Teams. An even more powerful integration.Imagicle Call Analytics can now monitor external calls in both Direct Routing and Operator Connect modes. Discover more.
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Products BlogCall Analytics: 2 new reports to make devices’ adoption effective.Call Analytics: 2 new reports to make devices’ adoption effective.Two brand new reports that will give you accurate insights about the usage of devices across your company, to optimize costs and resources.
-
Download
Brochure BlogVoice Analytics: from customers’ voice to business success.Voice Analytics: from customers’ voice to business success.Discover how Voice Analytics technologies help your business grow through this in-depth brochure.
Products Blog
Call Analytics for Microsoft Teams. An even more powerful integration.
Call Analytics for Microsoft Teams. An even more powerful integration.
Imagicle Call Analytics can now monitor external calls in both Direct Routing and Operator Connect modes. Discover more.
Products Blog
Call Analytics: 2 new reports to make devices’ adoption effective.
Call Analytics: 2 new reports to make devices’ adoption effective.
Two brand new reports that will give you accurate insights about the usage of devices across your company, to optimize costs and resources.Download
Brochure Blog
Voice Analytics: from customers’ voice to business success.
Voice Analytics: from customers’ voice to business success.
Discover how Voice Analytics technologies help your business grow through this in-depth brochure.It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
Call Analytics Tech Specs.
All the technical specifications you need to work with Imagicle at best.
Compatible calling platforms.
What calling platforms is Call Analytics compatible with?
Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.
| Producer | System | Release | Certifications | Notes |
|---|---|---|---|---|
| 3COM | NBX- VCX | |||
| Alcatel - Lucent | 4400 | |||
| Alcatel - Lucent | OmniPCX Enterprise | 7.x- 8.x- 9.x- 10.x | ||
| Alcatel - Lucent | OmniPCX Office Connect | 2.x- 3.x- 4.x | ||
| Alcatel - Lucent | OmniPCX Office | 5.x- 6.x- 7.x- 8.x- 9.x- 10.x | ||
| Avaya-Nortel | BCM 50- 450 | |||
| Avaya-Nortel | Communication Manager - Aura | 4.x- 5.x-6.x-7.x-8.x | Avaya approved | |
| Avaya-Nortel | CS1000 | |||
| Avaya-Nortel | IP Office | 4.x- 5.x- 6.x- 7.x- 8.x- 9.x-10.x-11.x | ||
| Digium | Asterisk | |||
| Mitel-Aastra-Ericsson | 5000 | |||
| Mitel-Aastra-Ericsson | Ascotel | |||
| Mitel-Aastra-Ericsson | BP 250- 50 | |||
| Mitel-Aastra-Ericsson | MX-ONE Telephony Server | |||
| Mitel-Aastra-Ericsson | MX-ONE Telephony Switch (MD110) | |||
| Mitel-Aastra-Ericsson | Nexpan | |||
| Mitel-Aastra-Ericsson | MiVoice Business 3300 | |||
| NEC-Philips | SL1000- SV8100- SV8300- SV8500 | |||
| Netresults | Kalliope PBX | Mini- Lite- V3R | vendor specific connector is needed to download CDR | |
| Panasonic | NCP | Panasonic Referred | ||
| Panasonic | TDE | Panasonic Referred | ||
| Promelit | iPECS Lik (50- 100- 300- 600- 1200) | 5.5Df | Promelit Certified | Serial/LAN/IP Buffer WARNING: the app isn't compatible with versions that are newer than those shown |
| Promelit | iPECS MG (100- 300) | A.7Ca | Promelit Certified | Serial/LAN/IP Buffer WARNING: the app isn't compatible with versions that are newer than those shown |
| Promelit | iPECS Micro | 5.5Df | Promelit Certified | LAN WARNING: the app isn't compatible with versions that are newer than those shown |
| Samsung | BCS | |||
| Samsung | OfficeServ | DCS- 500- 7.xxx | ||
| Selta | SAE | Selta approved | ||
| Selta | SAMIP-SAMUBYCOM | Selta approved | ||
| Siemens | HiPath OpenOffice- 2000- 3000- 4000- 5000- 8000 | |||
| Unify | OpenScape Business | AMWIN V2 | ||
| Unify | OpenScape Voice | |||
| MaticMind | MonkeyVoice | 2.00 | ||
| VoiSmart | VoiSmart | |||
| VOIspeed | VOIspeed | |||
| Wildix | Wildix Hardware- Virtual | 3.X | Wildix approved | |
| CISCO | HCS | 8.6- 9.x- 10.x- 11.x-12.x-14.x | ||
| CISCO | Unified Communications Manager (Included Webex Calling Dedicated) | 7.x- 8.x- 9.x- 10.x- 11.x- 12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Business Edition 6000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Business Edition 7000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Express | 7.x- 8.x- 9.x-10.x-11.x-12.x-14.x | ||
| BroadSoft | BroadWorks | R22.0 and above | BroadSoft Compatible | |
| CISCO | Webex Calling Multi-Tenant | Requires a local GW/SBC to collect CDRs. Native integration with Webex Calling MT Cloud expected by Summer 2022 release | ||
| Microsoft | Skype for Business Server 2015/2019 | Native integration | ||
| Microsoft | Microsoft Teams | Local SBC (Direct Routing) is required to collect CDRs. Native integration with MS-Teams Cloud is expected by Summer 2022 release. |
Compatible endpoints
What endpoints is Call Analytics compatible with?
| Product | Producer | Phone | Certifications | Notes |
|---|---|---|---|---|
| Phone Lock | CISCO | Any 3rd party SIP phones or analog phone sets | Using CURRI (ECC) technology. No visual indication of locking status. Audio prompt can be delivered instead. | |
| Phone Lock | CISCO | 6900 series | ||
| Phone Lock | CISCO | 7800 series | ||
| Phone Lock | CISCO | 7911 - 7912 (SCPP) - 7940 - 7960 | ||
| Phone Lock | CISCO | 7941 - 7942 - 7945 - 7961 - 7962 - 7965 - 7970 - 7971 - 7975 - 7985 | ||
| Phone Lock | CISCO | 8811- 8841 - 8851 - 8861 - 8845 - 8865 | ||
| Phone Lock | CISCO | 8941 - 8945- 8961 | ||
| Phone Lock | CISCO | 9951 - 9971 | ||
| Phone Lock | CISCO | IP Communicator | ||
| Phone Lock | CISCO | Webex Desktop and Jabber Desktop/Mobile Clients | Lock control and lock status available through Imagicle Phone Lock Gadget |
Check what requirements you need to satisfy to deploy in production or test in your lab.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Call Analytics.
Advanced Services
Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare
Choose the best plan for your business and get the support you need in 7 languages.
It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
From the Imagicle Beat blog.
-
Products BlogCall Analytics for Microsoft Teams. An even more powerful integration.Call Analytics for Microsoft Teams. An even more powerful integration.Imagicle Call Analytics can now monitor external calls in both Direct Routing and Operator Connect modes. Discover more.
-
Products BlogCall Analytics: 2 new reports to make devices’ adoption effective.Call Analytics: 2 new reports to make devices’ adoption effective.Two brand new reports that will give you accurate insights about the usage of devices across your company, to optimize costs and resources.
-
Products BlogPick up to 10 time zones for your Call Analytics reports.Pick up to 10 time zones for your Call Analytics reports.Clearer data analysis of call traffic, especially for organizations with (home) offices all over the world.
Products Blog
Call Analytics for Microsoft Teams. An even more powerful integration.
Call Analytics for Microsoft Teams. An even more powerful integration.
Imagicle Call Analytics can now monitor external calls in both Direct Routing and Operator Connect modes. Discover more.
Products Blog
Call Analytics: 2 new reports to make devices’ adoption effective.
Call Analytics: 2 new reports to make devices’ adoption effective.
Two brand new reports that will give you accurate insights about the usage of devices across your company, to optimize costs and resources.
Products Blog
Pick up to 10 time zones for your Call Analytics reports.
Pick up to 10 time zones for your Call Analytics reports.
Clearer data analysis of call traffic, especially for organizations with (home) offices all over the world.Dedicated webinars.
-
EN
Watch
WEBINAR - Sales Lab45’Help your customers improve phone devices usage and adoption.Offer a complete set of Device Adoption reports and KPIs that will help your customers make data-driven decisions. -
ENWatch
WEBINAR - Sales Lab45’Hunt Groups and Device Model Adoption reports on Call Analytics.Discover 2 brand new Imagicle Call Analytics' reports with a full set of KPIs and discover why they will help your customer gain insights.
-
EN
Watch
WEBINAR - How to Lab45’Imagicle Conversational AI. Your new superpower.Discover the new platform that automates conversations by integrating chat and voice channels with virtual and human agents to improve CX and EX.
EN
Watch
Watch
WEBINAR - Sales Lab
45’
Help your customers improve phone devices usage and adoption.
Offer a complete set of Device Adoption reports and KPIs that will help your customers make data-driven decisions.
EN
Watch
Watch
WEBINAR - Sales Lab
45’
Hunt Groups and Device Model Adoption reports on Call Analytics.
Discover 2 brand new Imagicle Call Analytics' reports with a full set of KPIs and discover why they will help your customer gain insights.
EN
Watch
Watch
WEBINAR - How to Lab
45’
Imagicle Conversational AI. Your new superpower.
Discover the new platform that automates conversations by integrating chat and voice channels with virtual and human agents to improve CX and EX.
Let's find out more!
-
Download
Brochure BlogAre my communications safe in the Cloud? Imagicle Cloud Security BrochureAre my communications safe in the Cloud? Imagicle Cloud Security BrochureAre your communications safe in the Cloud? If you choose Imagicle, the answer is yes. Discover why.
-
Brochure BrochureImagicle Call Analytics Product Brochure.Imagicle Call Analytics Product Brochure.
-
Download
Brochure BlogVoice Analytics: from customers’ voice to business success.Voice Analytics: from customers’ voice to business success.Discover how Voice Analytics technologies help your business grow through this in-depth brochure.
Download
Brochure Blog
Are my communications safe in the Cloud? Imagicle Cloud Security Brochure
Are my communications safe in the Cloud? Imagicle Cloud Security Brochure
Are your communications safe in the Cloud? If you choose Imagicle, the answer is yes. Discover why.
Brochure Brochure
Imagicle Call Analytics Product Brochure.
Imagicle Call Analytics Product Brochure.
Download
Brochure Blog
Voice Analytics: from customers’ voice to business success.
Voice Analytics: from customers’ voice to business success.
Discover how Voice Analytics technologies help your business grow through this in-depth brochure.We love answering your questions.
Can I retrieve the data from one or more specific phone calls?
Yes. Call Analytics allows you enable filters to obtain all the details you need for specific calls, accessible through role-based access. It’s also possible to create specific notifications or alarms upon specific events or analyze trends through aggregated views.
Can I use Imagicle Call Analytics to analyze the quality of the calling queues of my Customer Service?
Of course! You can combine different reports to obtain information about the quality of your service. And if you integrate Call Analytics with Advanced Queueing, your reports will have even more insights.
Can I receive Call Analytics reports by email?
Yes, you can schedule reports to be sent to your email with preset filters any time you like.
Can I customize my own tariffs?
Yes, with a special, easy-to-use built-in tool.
Can I manage different prepaid amounts for employees?
Yes! If you choose Call Analytics Enterprise, you can leverage the Budget Control and Phone Lock features to stay on top of your budget and lock phones upon budget reach.
Get the most out of it.
Imagicle Call Analytics is often used in combination with these solutions.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Call Recording
Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.
Learn More
Contact Manager
Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
Learn MoreIt's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial