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Imagicle applications for your Webex Calling.
Call Recording
Words matter. Record them.
100% voice recording for compliance, coaching, transaction verification, legal protection or handling sensitive information. From any device.
Record calls securely and reliably, no matter where the agent is.
Capture your conversations the way you like.
Centralized capture across devices and platforms with a variety of recording modes: always-on, on-demand, and live keep.
Compliance recording and quality assurance.
Capture conversations securely to protect data and meet security regulations such as GDPR, MiFID II, PCI-DSS, and HIPAA.
Access recordings and analytics from every part of the business.
Support geographically distributed environments and deliver the same high-level features to mobile and remote workers, from any device.
Coaching and training. Realize value from your interactions.
Leverage prerecorded calls in training and coaching process as an effective way to train agents and elevate customer experience.
Insights for better decision making.
Get detailed reports across your organization. Plus, get an extensive and complete analysis of what happened during calls thanks to Voice Analytics and Screen Recording functionalities and make data-driven decisions.
A unified experience from the tools you love.
Available from the web portal and Cisco Phones, Cisco Webex, Jabber, Finesse, Microsoft Teams, and Imagicle Attendant Console.
Capture your conversations the way you like.
Centralized capture across devices and platforms with a variety of recording modes: always-on, on-demand, and live keep.
Compliance recording and quality assurance.
Capture conversations securely to protect data and meet security regulations such as GDPR, MiFID II, PCI-DSS, and HIPAA.
Access recordings and analytics from every part of the business.
Support geographically distributed environments and deliver the same high-level features to mobile and remote workers, from any device.
Coaching and training. Realize value from your interactions.
Leverage prerecorded calls in training and coaching process as an effective way to train agents and elevate customer experience.
Insights for better decision making.
Get detailed reports across your organization. Plus, get an extensive and complete analysis of what happened during calls thanks to Voice Analytics and Screen Recording functionalities and make data-driven decisions.
A unified experience from the tools you love.
Available from the web portal and Cisco Phones, Cisco Webex, Jabber, Finesse, Microsoft Teams, and Imagicle Attendant Console.
Integrated with the solutions you love.
Call Recording for Cisco Finesse
Call Recording for Webex
Call Recording for Microsoft Teams
Try Call Recording
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.
Details that make the difference.
Stay secure, compliant, and legal.
From recording rules to customer consent and masking, make it easy to mitigate risk and meet security standards. Recorded calls are encrypted with secure SIPs and SRTP protocols, with advanced user profiling for rule-based access and flexible retention time.
Make recording management simple.
Capture, archive, retrieve and analyze interactions with effortless search&play features, download/delete multiple recordings, get email notifications with call recording details and enjoy seamless integration with other Imagicle apps, such as Attendant Console.
Cloud-ready, flexible, and scalable.
Scalable technology for single, multi-tenant instance, Cloud or Cloud-connected, available as a cloud service, for installation on a physical/virtual server or via a ready-to-use virtual appliance, with local or external encrypted storage and configurable data retention.
Ready for today’s work-from-anywhere model.
Capture and analyze operators’ interactions anytime from anywhere for remote workforce success. Monitor the use of resources and provide insight into process adherence and efficiency gaps, whether agents are in-office, on the go, or at home.
Cover the reporting needs of any team size.
Analyze and easily export interaction reports for rapid insights: Traffic Analysis, Volume Analysis by user, group, server node and tenant, comprehensive Recordings List and Busy Channel to verify the correct sizing of your telephone system.
Voice Analytics for your Call Recording.
Enhance sales and service team productivity with advanced speech search and AI-driven analytics, guaranteeing faster, more accurate search. Moreover, you can leverage sentiment analysis, based on the power of cloud-based data to boost your business and win your customers' hearts.
Give it a try for free!
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Call Recording.
Get the most out of it.
Imagicle Call Recording is often used in combination with these solutions.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Contact Manager
Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
Learn More
Call Analytics
Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports and make data-driven decisions.
Learn More
Advanced Services
Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare
Choose the best plan for your business and get the support you need in 7 languages.
Resources.
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Brochure BrochureImagicle Call Recording Product Brochure.Imagicle Call Recording Product Brochure.
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Download
Brochure BlogVoice Analytics: from customers’ voice to business success.Voice Analytics: from customers’ voice to business success.Discover how Voice Analytics technologies help your business grow through this in-depth brochure.
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Products BlogVoice Analytics: tags and groups for better performance auditing.Voice Analytics: tags and groups for better performance auditing.Voice Analytics has new tools to improve the organization of transcriptions: tags and groups.
Brochure Brochure
Imagicle Call Recording Product Brochure.
Imagicle Call Recording Product Brochure.
Download
Brochure Blog
Voice Analytics: from customers’ voice to business success.
Voice Analytics: from customers’ voice to business success.
Discover how Voice Analytics technologies help your business grow through this in-depth brochure.
Products Blog
Voice Analytics: tags and groups for better performance auditing.
Voice Analytics: tags and groups for better performance auditing.
Voice Analytics has new tools to improve the organization of transcriptions: tags and groups. It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
Call Recording Tech Specs.
All the technical specifications you need to work with Imagicle at best.
Compatible calling platforms.
What calling platforms is Call Recording compatible with?
Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.
| Producer | System | Release | Certifications | Notes |
|---|---|---|---|---|
| CISCO | HCS | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Remote party number and call direction information is available starting from CallManager rel. 8.5.1 | |
| CISCO | Unified Communications Manager (Included Webex Calling Dedicated) | 8.x- 9.x- 10.x- 11.x- 12.x-14.x | Cisco Compatible | Remote party number and call direction information is available starting from CallManager rel. 8.5.1 |
| CISCO | Unified Communications Manager Business Edition 6000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | Remote party number and call direction information is available starting from CallManager rel. 8.5.1 |
| CISCO | Unified Communications Manager Business Edition 7000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | Remote party number and call direction information is available starting from CallManager rel. 8.5.1 |
| CISCO | Webex Calling Multi-Tenant | Supported through a local GW/SBC for PSTN breakout. Only external calls are recorded. Native Cloud integration APIs not available yet from Cisco | ||
| CISCO | Unified Communications Manager Express | Cisco IOS 15.6(1)T or Cisco IOS XE 3.17S or above | Recording available for PSTN in/out calls only. Please contact Imagicle to check the requirements. | |
| Microsoft | Microsoft Teams | Native integration | ||
| BroadSoft | BroadWorks | R22.0 and above | BroadSoft Compatible | Supported SIPREC-based recording modes: Always (automatic)- Always with Pause/Resume- On Demand User Initiated |
| Audiocodes | Mediant | Requires SIPREC licenses |
Compatible endpoints
What endpoints is Call Recording compatible with?
| Product | Producer | Phone | Certifications | Notes |
|---|---|---|---|---|
| Call Recording | CISCO | Any 3rd party SIP phones or analog phone sets | Manual conference or SIPREC recording methods | |
| Call Recording | CISCO | Any Cisco IP Phone supporting built-in bridge | Built-in Bridge or NBR recording methods | |
| Call Recording | CISCO | Webex Desktop Client- Jabber Desktop and Jabber Mobile Clients | Built-in Bridge or NBR recording methods. Recordings access and controls through Imagicle Call Recording Gadget | |
| Call Recording | CISCO | Finesse web client | Recordings access and controls through Imagicle Call Recording Finesse Gadget | |
| Call Recording | CISCO | Any phone registered to broadworks environment | ||
| Call Recording | MICROSOFT | MS-Teams Desktop and Mobile client | Native Microsoft Cloud Integration. Access to recordings through Imagicle Call Recording App |
Imagicle Call Recording inside the Webex Control Hub
Are you ready for this disruptive integration? Imagicle Call Recording is about to arrive inside the Webex Control Hub for a quick and easy configuration, and it'll be fully integrated with Webex Calling Multi-Tenant and Dedicated. Be the first to discover more about it.
Check what requirements you need to satisfy to deploy in production or test in your lab.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Call Recording.
Advanced Services
Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare
Choose the best plan for your business and get the support you need in 7 languages.
It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
From the Imagicle Beat blog.
-
Products BlogVoice Analytics: tags and groups for better performance auditing.Voice Analytics: tags and groups for better performance auditing.Voice Analytics has new tools to improve the organization of transcriptions: tags and groups.
-
Products BlogImagicle Screen Recording. Your ally to enhance customer eXperience.Imagicle Screen Recording. Your ally to enhance customer eXperience.Discover the new Imagicle Screen Recording, the Call Recording add-on that records agents’ on-screen activities during calls
-
Download
Brochure BlogAre my communications safe in the Cloud? Imagicle Cloud Security BrochureAre my communications safe in the Cloud? Imagicle Cloud Security BrochureAre your communications safe in the Cloud? If you choose Imagicle, the answer is yes. Discover why.
Products Blog
Voice Analytics: tags and groups for better performance auditing.
Voice Analytics: tags and groups for better performance auditing.
Voice Analytics has new tools to improve the organization of transcriptions: tags and groups.
Products Blog
Imagicle Screen Recording. Your ally to enhance customer eXperience.
Imagicle Screen Recording. Your ally to enhance customer eXperience.
Discover the new Imagicle Screen Recording, the Call Recording add-on that records agents’ on-screen activities during callsDownload
Brochure Blog
Are my communications safe in the Cloud? Imagicle Cloud Security Brochure
Are my communications safe in the Cloud? Imagicle Cloud Security Brochure
Are your communications safe in the Cloud? If you choose Imagicle, the answer is yes. Discover why.Dedicated webinars.
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EN
Watch
WEBINAR - Sales Lab45’Make your Webex Calling offer stand out with ImagicleDiscover how to add value to Webex Calling with the Imagicle UCX Cloud Suite, generate more revenues and boost your sales. -
EN
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WEBINAR - Tech Lab45’Imagicle UCX Cloud Suite for MS Teams. A must-have integration to boost customer experience.Discover how to turn Microsoft Teams into a tool for productivity boost thanks to our must-have Imagicle UCX Cloud Suite. -
EN
Watch
WEBINAR - How to Lab45’Imagicle Conversational AI. Your new superpower.Discover the new platform that automates conversations by integrating chat and voice channels with virtual and human agents to improve CX and EX.
EN
Watch
Watch
WEBINAR - Sales Lab
45’
Make your Webex Calling offer stand out with Imagicle
Discover how to add value to Webex Calling with the Imagicle UCX Cloud Suite, generate more revenues and boost your sales.
EN
Watch
Watch
WEBINAR - Tech Lab
45’
Imagicle UCX Cloud Suite for MS Teams. A must-have integration to boost customer experience.
Discover how to turn Microsoft Teams into a tool for productivity boost thanks to our must-have Imagicle UCX Cloud Suite.
EN
Watch
Watch
WEBINAR - How to Lab
45’
Imagicle Conversational AI. Your new superpower.
Discover the new platform that automates conversations by integrating chat and voice channels with virtual and human agents to improve CX and EX.
Let's find out more!
-
Brochure BrochureImagicle Call Recording Product Brochure.Imagicle Call Recording Product Brochure.
-
Download
Brochure BlogVoice Analytics: from customers’ voice to business success.Voice Analytics: from customers’ voice to business success.Discover how Voice Analytics technologies help your business grow through this in-depth brochure.
-
Products BlogImagicle Screen Recording. Your ally to enhance customer eXperience.Imagicle Screen Recording. Your ally to enhance customer eXperience.Discover the new Imagicle Screen Recording, the Call Recording add-on that records agents’ on-screen activities during calls
Brochure Brochure
Imagicle Call Recording Product Brochure.
Imagicle Call Recording Product Brochure.
Download
Brochure Blog
Voice Analytics: from customers’ voice to business success.
Voice Analytics: from customers’ voice to business success.
Discover how Voice Analytics technologies help your business grow through this in-depth brochure.
Products Blog
Imagicle Screen Recording. Your ally to enhance customer eXperience.
Imagicle Screen Recording. Your ally to enhance customer eXperience.
Discover the new Imagicle Screen Recording, the Call Recording add-on that records agents’ on-screen activities during callsWe love answering your questions.
Is Voice Analytics for Call Recording available?
It will available to everyone in Winter 2022, but you can try it in advance, for free, now.
Is Call Recording compliant with GDPR regulations?
Absolutely! It’s 100% compliant with GDPR (and other) privacy regulations thanks to audit trail, role-based access, configurable data retention, and more.
Can I choose to record specific calls only and receive notifications when this happens?
Yes. Supervisors can set notifications options and reports to always be aware of who’s recording which call and in which mode.
Can a supervisor live-listen to conversations that are being recorded?
Yes. To have a complete monitoring of calls, both live and after the call has ended, you can integrate the Attendant Console to leverage our Silent Monitoring and Whisper Coaching options.
What type of deployment gives me the most capable storage option?
If you choose Cloud Call Recording, you will have unlimited, encrypted, hyper-secure storage.
Get the most out of it.
Imagicle Call Recording is often used in combination with these solutions.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Contact Manager
Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
Learn More
Call Analytics
Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports and make data-driven decisions.
Learn MoreIt's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial