Education - Imagicle

Streamline back-office activities, enhance collaboration and meet parents’ and students’ expectations with Imagicle dedicated solutions.

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Top Benefits of Imagicle UCX Suite for the Education industry.

Everything under control.

Record calls to resolve disputes, modernize and speed up your infrastructure with more efficient, paperless services, implement monitoring tools to rightsize your telephone system, and so much more.

More integration, less costs.

Instead of having to deal with multiple, expensive systems, Imagicle UC apps make it possible to bring all communications onto one platform - which means one bill, one cost, one support, one partner.

Clear goals. Easy implementation.

Adapting to the tech revolution we’re experiencing can be tough on educational institutions. Imagicle breaks down the resistance to this change with solutions that address specific needs, making your life easier.

Features, functionality, compliance.

A great communication system is nothing without compliance. Our solutions bring together high-touch tech and full respect for regulations such as the GDPR, HIPAA, MiFID II, PCI-DSS. Plus, they're ISO27001 certified.

Keep your staff happy and efficient.

Institutions’ staffs need to be able to cooperate at all times, even if people are not physically close. Eliminate the stress of being unable to reach a colleague by being able to check their availability at all times.

Down times are a distant memory.

Forget about rescheduling classes due to slow updates or system errors. Thanks to High Availability, our solutions keep running even in case of server malfunctioning and, if you’re on the Cloud, automatic updates ensure 0 downtimes.

Everything under control.

More integration, less costs.

Clear goals. Easy implementation.

Features, functionality, compliance.

Keep your staff happy and efficient.

Down times are a distant memory.

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We'll show you the best purchase options for your educational institution, with perpetual licenses or subscriptions.

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Distant learning that brings you closer.

Remote learning is made possible mainly thanks to collaboration and communication platforms. Imagicle solutions are integrated and available from your calling platform’s client, simplifying administration and use. Record calls, send faxes, redirect a call to the right agents in seconds. Find a contact in the blink of an eye. Everything without having to stop your lesson or waste time on multiple platforms and devices. And if you’re choosing Cloud calling platforms, Imagicle has got your back thanks to advanced, native integrations and exclusive gadgets. Enable teachers to be fully efficient and to help students become great citizens.

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Keep your students safe.

Students’ safety is a top priority for educational institutions. Imagicle Call Recording can be a powerful ally to prevent school violence and harassments through full coverage of conversations and activity reports, resolve disputes, access every inbound and outbound phone conversation, monitor the frequency and length of calls, set a best practice communications guide. With its three recording modes available, role-based access, and encrypted storage, Call Recording is also fully compliant with GDPR, HIPAA, MiFID II, and PCI-DSS regulations.

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Get in touch quickly.

Unanswered queries make parents and students frustrated. Make sure that doesn’t happen with Imagicle Customer Service, a comprehensive set of solutions that eliminates long waiting times and missed calls. Imagicle Attendant Console allows you to transfer a call to the right agent at all times, but not before having checked if that colleague is available thanks to presence status. Imagicle Advanced Queueing and Auto Attendant help you manage queues and create personalized IVR flows, cutting customer waiting times and making everyone feel welcomed and taken care of, also thanks to the possibility of greeting them by name thanks to the Caller ID feature.

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Break down complexities. Make customers happy.

The unification of communication channels into one organized and easy-to-use UCX Suite allows for more meaningful interactions between staff and with customers, leading to an immediate improvement of the overall service. Imagicle Customer Service allows you to keep on top of call volume, so that calls are not missed or misrouted, while real-time monitoring of agents allows for ongoing coaching and improvement of call handling. Call Analytics reporting capabilities help you size your communication system correctly and make smart data-driven decisions to save time and money. Call Recording allows you not to lose fundamental data for your financial activities, archive and retrieve them in a snap. With Contact Manager you’ll find the contact you are looking for within seconds among multiple directories and avoid unnecessary waiting times, while our Digital Fax allows you to send faxes in one click just like an email.

Discover all the Imagicle apps

Attendant
Console

Advanced
Queueing

Auto
Attendant

Call
Recording

Contact
Manager

Digital
Fax

Call
Analytics

+200%

Handled calls per year

Stay on top of call volume thanks to efficient routing, transfer, pause/ resumption, possibility of checking if colleagues are available.

Training effort

Imagicle solutions are easy-to-use and intuitive. Forget about difficulties or training and get ready for a high-touch tech refresh.

Budget overrun

All the UC solutions you need to boost your communications and collaboration system behind a single pane of glass, coming from one partner, thus lowering costs.

100%

Recorded calls

Record 100% of calls from all devices, skip sensitive data, set data retention time, archive and retrieve conversations quickly, and get full compliance with MiFID II, GDPR, and PCI-DSS.

Discover the benefits of Imagicle for Education.

We'll show you how our solutions can smooth out your workflow and answer all your questions.

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Success Stories.

Discover how clients like you are leveraging the Imagicle apps to smooth out their operations.

Polytechnic of Namibia
Education

Sibelco
Industrial Minerals

Town of Mooresville
Administration

Polytechnic of Namibia

Education

www.polytechnic.edu.na

Piattaforma: Cisco UCM

In 1994, it was the first institution of higher learning established in Namibia. Today, with two campuses, it has over 11,000 students and almost 700 faculty and staff.

In migrating to a Cisco UC system, the Polytechnic adopted all Imagicle UCX Suite solutions. Its 50 customer service workstations handle vast numbers of calls from the university, while Imagicle Digital Fax replaced the old fax machines.

At the same time, Call Analytics, paired with the budget control module and the phone lock solution, provided complete control over the more than 1,000 extensions, preventing unauthorized telephone use and guaranteeing respect of the telephone budget.

At the same time, the 50 customer service desks handle the large number of calls received by the institute, while the adoption of Imagicle Digital Fax has made it possible to replace the old fax machines in use.

Sibelco

Industrial Minerals

www.sibelco.com

Piattaforma: Cisco UCM

With over 200 production units in 41 countries, Sibelco is a world leader in the extraction and processing of natural raw materials used in a wide range of applications.

Sibelco Europe is involved in a project to manage its sites in Belgium, Netherlands, Germany, Italy, England, and Norway using a single Cisco UCM cluster.
In collaboration with FAR Networks, which is managing the migration process, the Italian and Belgian sites have already implemented Imagicle solutions for telephone traffic control (Call Analytics) and centralized directory management (Contact Manager), which has been personalized for speed dial numbers.

Town of Mooresville

Administration

www.mooresvillenc.gov

Piattaforma: Cisco Call Manager 11.5.1

Imagicle has provided us with the right tools to align with our intent: to be a proud workforce.
Jeff Martin, Network Administrator

Together, Imagicle and Cisco helped the Town of Mooresville scale back on what had become a sprawling IT footprint and gave staff new ways to manage customer service. Now all their apps live behind a single pane of glass, meaning supervisors can monitor KPIs in real-time and operators can check on the status of calls through one dashboard. Best of all, the new customer service features saved the Town an average of eight hours a week for customer service management.

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