Finance - Imagicle

Banks and financial firms require extensive, secure, and scalable communications. Achieve them with a toolset that will increase productivity and cut expenses.

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Top Benefits of Imagicle UCX Suite for Banking and Finance.

Perform at a high level.

Simplified management of incoming calls, advanced reporting systems, fax digitization, centralized directories, and much more: all at your fingertips behind a single pane of glass, simplifying deployment, administration, and use.

A seamless customer experience.

Offer high-touch customer service thanks to reliable, easy-to-use communications tools, helping customers to effortlessly connect with bank representatives and complete transactions in a few steps and with a smile.

Support flexible work options.

Bring together global teams, increase flexibility, and enable employees to work from anywhere while having access to resources critical to the performance of their duties. Services can be managed and resources monitored anywhere, without the location ever impacting performance.

Security & compliance.

Meet business security requirements with proper authorization controls, detailed reporting features, and flexible data retention while ensuring the utmost level of data security in compliance with GDPR, MiFID II, FINMA, PCI-DSS, and other industry regulations.

Improved internal collaboration.

Banks and financial firms require extensive collaboration across a range of departments and time zones. Imagicle UC apps make it possible for teams to collaborate seamlessly, accessing the information on any device, in any location, while always respecting everyone's privacy.

Increased availability.

Financial emergencies may arise at any time. An effective queueing system and IVR, efficient call management that reduces waiting times, and the digitization of tools increase the availability of financial institutions and their employees while decreasing their stress.

Perform at a high level.

A seamless customer experience.

Support flexible work options.

Security & compliance.

Improved internal collaboration.

Increased availability.

Try Imagicle UCX Cloud Suite for free.

We'll show you the best purchase options for your financial or banking firm, with perpetual licenses or subscriptions.

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Offer a winning customer experience.

The financial sector is adapting to a new era of customer expectations, where high call volume can often lead to a significant decline in service satisfaction. Moreover, customers demand that their financial providers be available to them when and where the need arises. Imagicle advanced Customer Service solutions allow financial services customers to interact with an organization in the shortest possible time, get in touch with the right person right away, and receive an answer even outside of office hours through the customizable Auto Attendant services, while a complete set of detailed reports provides valuable insights and data into customer engagement.

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Imagicle UCX Cloud Suite is the way forward.

Want to increase availability and scalability while enhancing collaboration for your banking or financial organization? All you have to do is choose to deploy your applications in the Imagicle Cloud! Imagicle UCX Cloud Suite (now available on CIsco GPL S+!) is designed to allow enterprises of any size to focus on the growth of their business rather than its maintenance. You don't have to worry about anything: with a simple subscription, you will access a complete set of UC apps scalable according to your needs, with 3 automatic features and security updates and a 9.8 rated support with exclusive services such as Proactive Support.

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An industry-specific issue: compliance.

Banks, insurance companies, and other financial services organizations are constantly faced with new standards and strategies to improve customer privacy and security. However, regulations like GDPR for data management purposes, MiFID II and FINMA to increase financial transparency, and PCI-DSS for transaction protection have not made it easy for businesses to ensure complete compliance. Imagicle solutions are provided with specific features to help customers perform everyday operations without violating compliance regulations, including role-based access, audit trail of all activities, data encryption, pause/resume to skip credit card info while recording a call, 100% digitalized fax transaction, and much more. Plus, our solutions are ISO 27001 certified to ensure you the best possible security posture.

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Break down complexities. Make customers happy.

The unification of communication channels into one organized and easy-to-use UCX Suite allows for more meaningful interactions between staff and with customers, leading to an immediate improvement of the overall service. Imagicle Customer Service allows you to keep on top of call volume, so calls are not missed or misrouted, while real-time monitoring of agents allows for ongoing coaching and improvement of call handling. Call Analytics reporting capabilities help you size your communication system correctly and make smart data-driven decisions to save time and money. Call Recording allows you not to lose fundamental data for your financial activities, archive and retrieve them in a snap. With Contact Manager you’ll find the contact you are looking for within seconds among multiple directories and avoid unnecessary waiting times, while our Digital Fax allows you to send faxes in one click as an email.

Discover all the Imagicle apps

Attendant
Console

Advanced
Queueing

Auto
Attendant

Call
Recording

Contact
Manager

Digital
Fax

Call
Analytics

100%

Recorded calls

Record 100% of calls from all devices, skip sensitive data, set data retention time, archive and retrieve conversations quickly, and get full compliance with MiFID II, GDPR, and PCI-DSS.

-70%

Telephone waste

Monitor the adoption and usage of your devices across your company and schedule reports in your preferred time zone to have a clear view of expenditure and calling behaviors of your employees.

Missed or misrouted calls

Stay on top of call volume thanks to efficient routing, transfer, pause/ resumption, possibility of checking if colleagues are available.

100%

Virtualized and paperless faxing

Reduce the risk of unsecured communications by virtualizing your fax system, track communications, eliminate maintenance and be fully compliant with GDPR and HIPAA.

Discover the benefits of Imagicle for Finance.

We'll show you how our solutions can smooth out your workflow and answer all your questions.

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Success stories.

Discover how clients like you are leveraging the Imagicle apps to smooth out their operations.

Janney
Legal firm

Cubiks
Human resources

Janney

Legal firm

www.janney.com/

Piattaforma: Cisco CUCM 11.5

“The tools integrated perfectly with the Cisco platform, providing operators and customers with an effective and rich calling experience”
Joseph Mullany - Project Manager

Deliver with integrity, drive for results, keep people at the center, exceed expectations: here are the cornerstones of Janney, US financial company committed to providing individuals, families, businesses, and institutions with tailored financial advice. That's why it needed a reliable and safe call and contact management system able to speed up the work and offer maximum efficiency and quality to both operators and customers.

Find out how Imagicle Attendant Console with Advanced Queueing and Contact Manager revolutionized Janney's communications system and boosted customer service quality.

Download the case history

Cubiks

Human resources

www.cubiks.com

Contact Manager

Piattaforma: Cisco UCM

“One of the finest support services I've ever tried”
David Lawson - IT Analyst

Cubiks is an international consulting firm that designs and provides services for human resources assessment and development.
Over 1,000 clients in 50 countries use Cubiks solutions.

The company chose the Imagicle directory management solution, Contact Manager, for the guaranteed support service ready to answer any question in seven different languages.