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AI Virtual Receptionist
A new way of greeting customers with AI.
Let AI Virtual Receptionist connect customers to the contact they're looking for through AI-powered intuitive and natural voice interactions.
See AI Virtual Receptionist first-hand.
Much more than automatic phone answering.
Reduce your costs
Wondering how much AI Virtual Receptionist costs? The real cost is not investing in it, as it optimizes resources while providing 24/7 self-service automation, ultimately cutting expenses.
Eliminate waiting times
If customers call looking for a busy contact or just need information, AI Virtual Receptionist will handle their inquiry and notify missed calls to colleagues if needed.
Cohesive brand voice
Customers expect to recognize the brand they’re speaking to through the bot’s voice. Choose and maintain a brand voice across channels, maintaining a human-like consistent experience.
Be there any time the phone rings
You can set up AI Virtual Receptionist to be triggered on specific hours or events or even leave it always on, ensuring a 24/7 cover of your phone lines.
Speak your customers' language
Removing language barriers makes customers happy. Serve them in English, French, Spanish, German, Italian, Arabic – even simultaneously.
Shape it how you like
Customize AI Virtual Receptionist to your business needs, enabling it to understand what customers need through an intuitive set up.
Integrated with the solutions you love.
Try AI Virtual Receptionist
Book a meeting with our sales and let’s discuss your use case. You can get the chance to test the solution for 14-day with in a dedicated environment.
Transfer to the right contact.
It puts customers in touch with the person they are looking for, and will pick the call back up if they are busy or unavailable.
Immediate answer to FAQs.
Let your AI receptionist answer frequently asked questions for you, with the information you want it to provide to the caller.
Notify a missed call.
When the colleague is unavailable, a note will be taken for them, and the required information will be sent to them via email.
Remove the stress from peak or break times.
When receptionists are overwhelmed with calls, on break, or out of office, a virtual twin can answer calls for them, reducing their workload and increasing their job satisfaction.
Human-like conversations.
It is just like a real operator, but AI-powered, ensuring a natural conversational flow and maintaining a 10 out of 10 experience. Your AI will communicate naturally, like a human receptionist, using Amazon’s transcription service for accuracy. For tricky words like last names, we use phonetic search to understand based on sound, ensuring clear communication even if the transcription isn’t perfect.
Stay on track of service performance.
How many calls were handled? How many were transferred, and missed after that? How many customers asked questions, and how many asked to be escalated? Leverage the accessible, easy-to-read AI Virtual Receptionist dashboard to understand how your AI colleague is performing, with filters by date if needed.
Stunning inside out.
Leverage a visual editor accessible via SSO from the Imagicle UCX Platform to set up and modify your FAQs, behavior, overall configuration and more. No string of code needed. No need for IT or dev help.
Into your existing solution.
AI Virtual Receptionist integrates with your existing calling platform, Imagicle Customer Service solutions (Attendant Console, Advanced Queueing, Auto Attendant), and Knowledge Base, providing you with an easy way into customer service automation.
Do you want to see how it works?
We’ll guide you through the benefits of AI Virtual Receptionist.
Get the most out of it.
Imagicle AI Virtual Receptionist is often used in combination with these solutions.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues’ status.
Advanced Queueing
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Auto Attendant
Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.
Resources.
It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.