Zucchetti invests in Imagicle to boost its growth and expand its offer.

Imagicle, a globally recognized leader in the Unified Communications field, announces that Zucchetti Group has chosen to support the company’s international development and product innovation plans. Zucchetti Group is the primary Italian group in enterprise SW solutions, with over 700,000 business customers worldwide that generated €1 billion in revenues in 2020.

This is a time of major changes for companies around the world. Enterprises are facing the need for a radical digital transformation of their communications: from the use of multiple channels (chat-voice-video) and the integration of collaboration tools and business processes to the transition to the Cloud and the use of Artificial Intelligence to ensure a top-notch experience for customers, partners, and colleagues.

With its Imagicle UCX Suite, natively integrated with modern communication platforms and chosen by thousands of enterprises worldwide as a service (directly from the Imagicle Cloud or activated in the customer’s data center), Imagicle aims to be an enabler for medium and large organizations to complete this transformation process and make it faster, smarter, and easier.

“Over the past two years, we have invested so much in creating a platform of services that can be consumed directly from the Cloud worldwide, with a special attention to the issues of security of solutions and processes (ISO 27001 certified), connectivity, and performance to enable smart working and Artificial Intelligence services such as Voice Analytics, which we will release in beta version in the coming weeks. Today, with the support of the largest Italian company for enterprise software ,» says Christian Bongiovanni, Co-CEO and CTO of Imagicle,»we will expand our potential thanks to the synergies with the companies of the group, which will allow us to innovate our solutions through omni-channel services for business communications and customer experience, with the use of innovative ways that make intensive use of AI, such as Virtual Assistants and conversational Voicebot.» 

This partnership between Zucchetti and Imagicle aims to speed up the innovation process of medium and large enterprises. It will expand all the crucial skills gained internally over time and create a strategy to deliver innovative services.

“We were really impressed with Imagicle’s level of maturity,» says Patrizio Bof, member of the Zucchetti steering committee and president of PAT, a company of the group.
«In Imagicle, we found a team with which we share our values, prepared to answer to the demands of the market of Collaboration and Customer Experience. We believe that these skills can be further extended by what’s already present within the group, starting from the internal AI Lab and the partnership with PAT, a company of the group which has been working for years in the field of omnichannel and self-service services (chatbot, voicebot), once again anticipating the trends and the needs of a market which is not only Italian, but international, and in line with many of the latest operations followed by the Zucchetti Group».

Zucchetti’s input will allow Imagicle to give an even stronger upsurge to its ongoing growth by supporting its international expansion strategy, mainly in Europe, Middle East, and North America, also thanks to the shift towards a SaaS and subscription model that will allow customers to access Imagicle solutions more easily.

“As a new chapter of the Imagicle story is about to start» adds Massimo Di Puccio, co- CEO and Imagicle Chief Marketing & Sales Officer «we would like to thank our entire team, our customers and all our partners for their constant support and dedication to making Imagicle a success story. While approaching this new, important phase of growth, in fact, we are even happier and more excited to continue our journey with them. Now more than ever we areconfident, aswe often say, that the best is yet to come!».

Operations were assisted by the mid-market M&A team at UBS and the law firm Gattai, Minoli, Agostonelli & Partners.

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