Tag: R&D

Discover the new Imagicle Screen Recording, the Call Recording add-on that records agents’ on-screen activities during calls

Imagicle Call Analytics can now monitor external calls in both Direct Routing and Operator Connect modes. Discover more.

Discover the new Voice Analytics dashboard to enhance awareness and strategic use of data for supervisors.

Voice Analytics handles a variety of sensitive, personal data. Learn why you can trust it to do so, any time, anywhere.

Introducing Voice Analytics, a cloud-native AI service unlocking the real power of the content of phone conversations.

New products to enhance your work, new integrations to make it easier. Dive into the latest Imagicle news with our co-CEO and CTO.

Clearer data analysis of call traffic, especially for organizations with (home) offices all over the world.

Imagicle UX Greta tells about three steps of the Exploration phase of UX software design for people: Brainstorming & sketches, Wireframing, Prototyping. Discover a reliable and programmatic way to understand the needs, aspirations, and emotional touchpoints of customers and users.

Discover the tremendous improvement we have made to the Call Accounting solution by optimizing the use of the database and reports.

Spring brings you the Call Recording reports! Discover the new feature to check the correct sizing of your system, channels' activities, perform volume analysis and avoid losing the recording of important calls.

Discover the full-text search engine: ready to optimize contacts search for the Imagicle directories solution.

My desire was to build solutions that would make people's daily communication easier. Meanwhile, possibly, work in a cutting-edge company where I could apply my computer engineering studies and have fun. Here's how my dream came true within Imagicle.

Consistency and ease in the user experience are huge undertakings, but we have embraced them! Find out our three steps to provide relevant and significant experiences to users based on their behavior analysis, improve the way users interact with the apps and thus enhance overall user satisfaction.

Starting from Winter Release 2020, thanks to a sophisticated UX process, your Attendant Console will be equipped with a brand new Panic Button. You'll be able to act quickly and minimize threats when an unexpected event occurs. Discover the new Imagicle feature that will make you feel better and safer.

Follow our Cloud Architect in the adventurous journey to Imagicle Cloud Licensing and the highest peaks of technology.

Learn why and how the architecture of software should emerge through a scale-up approach rather than upfront design, and how Imagicle self-organizing teams allow the design to emerge.

Take it easy with all that debugging! Here's a Test-Driven-Development real-life usage example to learn how to release projects much faster and with higher quality and stop wasting your time in the tangle of bugs.

Imagicle Scrum Master will guide you through a real retrospective, showing you how to manage your strengths and weaknesses and turn software development into an efficient, enriching (and fun!) process.