Thanks to the new Imagicle Cloud synchronization capabilities, your Imagicle UCX Cloud Suite will be automatically synchronized with your Webex Control Hub and/or Azure AD users list. Keeping your list updated has never been easier!
Webex Single Sign-On. Simplified access, increased security.
Use your Webex credentials to access the Imagicle apps. Get increased security and ease of use with a single, secure login for all Imagicle apps, for each user and device, granting the same experience everywhere.
Imagicle is one of the few dozens Cisco Premier Developers. Our UCX Suite is ready to streamline your operations on your preferred Cisco Calling platform, on any device.
Enter IMAGICLE-CLOUD into the configurator and select ADD
Select which type of calling platform you need to integrate
Webex Calling
Webex Calling Dedicated or UCM Cloud
CUCM
HCS
Select the Dedicated instance option if needed/required and the quantity needed
Select which type of support you need
Basic
Gold
Platinum
Select the quantity for each application needed and click on ADD
Applications and licensing
Imagicle Cloud subscriptions are a combination of apps and services enabling customers to use Imagicle solutions for a limited period of time and get the support they need. Applications are available à la carte so customers can just pick what they need. A single SKU for each product with licensing per single user or channel (or a block of) depending on the product.
All the licenses are stackable and so it’s easy to reach the number of users or channels needed just selecting the quantity needed of each SKU.
The following solutions are available on Cisco GPL S+:
APPLICATION LICENSING
MIN QUANTITY
Imagicle Attendant Console Enterprise – 1 user For 1 operator/supervisor, multiple calls handling, + 2 Adv Queueing channels and reporting
2 users
Imagicle Attendant Console Professional – 1 user For 1 operator, multiple calls handling, + 2 Adv Queueing channels and reporting
2 users
Imagicle Attendant Console Essential – 1 user For 1 operator, single call handling, + 1 Adv Queueing channels and reporting
4 users
Imagicle Auto-Attendant/Advanced Queuing – 1 channel Per channel, enabling auto-attendant and ACD for unlimited queues-agents with reporting.
5 chan.
Imagicle Manager Assistant – 1 user For 1 manager or 1 assistant, enabling smart call handling cooperation.
10 users
Imagicle Call Recording – 1 user Per named users (in/out calls) for compliance and convenience.
5 users
Imagicle Call Recording – 1 channel Per channel (in/out /internal/external calls) unlimited users for compliance-convenience
4 chan.
Imagicle Voice Analytics – 1 user Per named users (in/out calls) with transcriptions and sentiment
analysis
1 user
Imagicle Voice Analytics – 10k min For 10,000 minutes of recordings (in/out calls) with transcriptions and sentiment analysis
10k min.
Imagicle Digital Fax – 1 channel per channel (incoming/outgoing faxes), unlimited users
4 chan.
Imagicle Contact Manager – 50 users For centralized corporate directory management and contact separation, for 50 users
150 users
Imagicle Contact Manager – connect Connector module (requires at least one block of Imagicle Contacts users).
module
Imagicle Call Analytics Enterprise – 50 users Full reporting on incoming/outgoing/internal/external calls with cost analysis + budget control/phone lock for 50 users.
150 users
Imagicle Call Analytics Professional – 50 users Full reporting on incoming/outgoing/internal/external calls with cost analysis for 50 users.
150 users
Imagicle Call Analytics Essentials – 50 users Lite reporting on incoming/outgoing/internal/external calls, without
cost analysis, for 50 users.
150 users
Imagicle Hotel Services – 50 users Enabling PMS integration and hotel services.
Imagicle UCX Cloud Suite offers the ability to select a fully redundant dedicated cloud instance option hosted, secured, updated, and monitored by Imagicle.
Dedicated Instance is available for purchase as an add-on for any calling platform; it’s mandatory for Webex Calling Dedicated or UCM Cloud, CUCM, and HCS.
It is deployed based on geographic regions and the number of dedicated instances required depends on the number of calling platform integrations needed.
Deployment
According to the deployment option chosen by the customer dedicated instance or public cloud, the customer will receive a link to gather information to deploy and customize the services. The automatic deployment will be triggered directly or after review by a Cloud Specialist in case of customization. The region of deployment can be chosen for a dedicated instance and in a standard region for public cloud offer. After deployment, end-customer admins will receive information to connect and how to proceed to configure the
private peering for Dedicated instances. Imagicle UCX Cloud Suite is immediately available after data gathering to customer as a public or private cloud instance, with no IT operational cost and by leveraging existing customer PSTN lines.
Advanced Services
Imagicle Advanced Services are Not yet available on Cisco GPL Solutions Plus, and are currently orderable directly only from Imagicle and its distributors.
Imagicle is ready to support any deployment request and help Cisco Channel Partners to be in success when deploying Imagicle UCX Suite.
Imagicle Advanced Services, operated mainly with remote installation, configuration and fine tuning with a dedicated team, grant the success of any project: Onboarding services and integrations are always performed with a train the trainer approach, helping Cisco Channel Partners to become expert and operate without the need of Imagicle engineers.
Select which type of deployment you need (Standard, High Availability)
Select which type of support you need (Platinum, Gold, Basic)
Select the quantity for each application needed
Applications and licensing
Imagicle software subscriptions are a combination of apps and services enabling customers to use Imagicle solutions for a limited period of time and get the support they need. The following solutions are available on Cisco GPL S+:
IMAGICLE SOFTWARE SUBSCRIPTIONS
6 TIERS
Imagicle Attendant Console Enterprise
For 1 operator or supervisor, including 2 Advanced Queueing channels and reporting
From 1 to 500+
Imagicle Attendant Console Professional
For 1 operator, including 2 Advanced Queueing channels and reporting
From 1 to 500+
Imagicle Auto Attendant / Advanced Queueing
Requires at least one Imagicle Attendant Console user
From 5 to 500+
Imagicle Contact Manager
For centralized corporate directory management and contact separation, for 50+ users
From 50 to +10,000
Imagicle Contact Manager – connect module
Meta connector module to sync contacts form CRM, ERP, DB….
1
Imagicle Call AnalyticsEnterprise
Reporting on in/out int/ext calls, including budget control and phone lock features, for 50+ users
From 50 to +10,000
Imagicle Call Analytics
Reporting on in/out int/ext calls, for 50+ users
From 50 to +10,000
Imagicle Call Recording
Per named users (incoming/outgoing calls)
From 5 to 500+
Imagicle Call Recording
Per channel (incoming/outgoing calls) unlimited users
From 2 to 500+
Imagicle Digital Fax
Per channel (incoming/outgoing faxes), unlimited users
From 2 to 500+
Imagicle Hotel Services
Enabling PMS integration and hotel services (check-in/check-out, wake-up calls, call billing, housekeeping status), for 50+ users
From 5 to 500+
Clickhere for all the details of the services included.
Deployment
All the licenses are stackable and available as a single SKU for each product with licensing per single or bunch of units (user or channel depending on the product). Licenses can be deployed either on-prem or hosted on multiple servers.
Software is always available on www.imagicle.com for download in trial version. Imagicle UCX Suite cloud connected is required to activate and manage software subscriptions.
Advanced Services
Imagicle Advanced Services are Not yet available on Cisco GPL Solutions Plus, and are currently orderable directly only from Imagicle and its distributors.
Imagicle is ready to support any deployment request and help Cisco Channel Partners to be in success when deploying Imagicle UCX Suite.
Imagicle Advanced Services, operated mainly with remote installation, configuration and fine tuning with a dedicated team, grant the success of any project: Onboarding services and integrations are always performed with a train the trainer approach, helping Cisco Channel Partners to become expert and operate without the need of Imagicle engineers.
Search for L-IM to get the full list of perpetual licenses available
Select a base license for all the apps needed as per their relevant size starting
If needed select expansion licenses in order to match the desired quantity
If needed add optional modules
If a high availability deployment is needed, select the proper SKUs for each app in the right quantity, as done above.
Applications and licensing
Imagicle perpetual licenses are available à la carte so customers can just pick what they need, but also as bundles of some apps making their pricing more affordable. Products are available to end user customers under a lifetime license per server and there are 5 different kind of Product ID’s:
base licenses, part numbers ending with L
expansions, part numbers ending with E or EC
upgrade licenses, part numbers ending with U
optional modules, part numbers ending with M
redundancy licenses, part numbers ending with R
IMAGICLE PERPETUAL LICENSES
SKUs
Imagicle Attendant Console Enterprise
For 1 operator or supervisor, including 20 Advanced Queueing channels and reporting with the first console
1 user
Imagicle Attendant Console Professional
For 1 operator or supervisor, including 20 Advanced Queueing channels and reporting with the first console
1 user
Imagicle Auto Attendant / Advanced Queueing
Requires at least one Imagicle Attendant Console user
10 channels
Imagicle Contact Manager
For centralized corporate directory management and contact separation, including Meta connector module
Each SKU includes 1 year of ImagicleCare Basic plan. Renewals, care upgrades to ImagicleCare Gold or Platinum are available for purchaising directly from Imagicle.
Deployment
Products are available to customers under a lifetime license per server for standard deployment. Licenses can be deployed either on-prem or hosted. Software is always available on www.imagicle.com for download in trial version. High availability licenses are orderable directly from Imagicle, with the exception of Imagicle Attendant Console that is available on Cisco GPL.
Advanced Services
Imagicle Advanced Services are Not yet available on Cisco GPL Solutions Plus, and are currently orderable directly only from Imagicle and its distributors. Imagicle is ready to support any deployment request and help Cisco Channel Partners to be in success when deploying Imagicle UCX Suite.
Imagicle Advanced Services, operated mainly with remote installation, configuration and fine tuning with a dedicated team, grant the success of any project: Onboarding services and integrations are always performed with a train the trainer approach, helping Cisco Channel Partners to become expert and operate without the need of Imagicle engineers.
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